All Street Furniture NZ products need to be maintained on a periodic basis. Airborne contaminants, including salt deposits, industrial pollution that settle on surfaces can attack and affect the finish. Regular maintenance ensures longevity and appearance. Frequency depends on environmental exposure.
Timber is a natural and durable product, which can expand and contract depending on atmospheric and moisture conditions. Industry best practice, involves regular coating with hi-quality timber protection oils (refer to oil protection manufacturers instructions). • Clean with fresh water and soft cloth. DO NOT WATER BLAST timber surfaces • Light sanding removes graffiti or roughness • Reapply stain/oil or protective coatings as needed • Temporary leaching from hardwoods may occur; clean with approved products.
Hardwood timbers can be prone to some leaching and mould sporing when installed outside. • Leaching/Sporing varies by timber type and duration – depending on weather conditions • Leaching residue may stain concrete or paved surfaces, and will fade over time • Accelerate removal of leaching/sporing by applying a non-abrasive outdoor cleaner, avoid applying any abrasives and strong solvents, follow appropriate PPE procedures
• First clean: wait 1 month post-delivery • Use warm water (~40°C) and mild pH-neutral detergent, rinse thoroughly • Avoid abrasives and strong solvents • Remove bird droppings promptly • For graffiti: use methylated spirits briefly, rinse thoroughly
• Corten steel may react with tannins from timber, producing a black ‘Iron Tannate’ stain which may stain concrete/paved surfaces. Staining residue should dissipate over time. Stubborn residue may need application of cleaning products (30 seconds, diluted ‘Spirit of Salts’) – appropriate PPE procedures should be followed •Reapply protective coatings to steel work periodically as needed.
• Clean with fresh water and soft cloth • Use soft brush for grime; avoid abrasive tools
• Clean with mild detergent and water • Use soft brush for bead-blasted finishes • Polish mirror finishes if required • Treat iron contamination and tea staining with appropriate cleansers.
• Clean with mild detergent and water – ensure detergent is applicable to aluminium, paying particular attention to areas not exposed to ‘rain wash’, ensure areas washed • Buff with non-abrasive cleaner if needed.
• Regularly inspect and tighten bolts, screws, and fixings.
Fel Group Limited Guarantees Street Furniture NZ products against all manufacturing defects for specific periods, where products are under normal use conditions and adequately maintained from the date of dispatch.
• 10 years for Street Furniture NZ products (excluding BBQs & drinking fountains) • Electrical/Lighting Components if supplied by Fel: 12-month warranty.
• Customer-supplied materials • Unauthorized modifications or repairs • Vandalism, misuse, or poor maintenance, normal wear and tear • Powder coating, paint, or Corten finishes • Natural aging (e.g. timber movement, colour change).
• Products must be maintained per our Fel Street Furniture NZ maintenance guidelines • Manufacturing defects must be notified within 14 days of discovery, with Fel Group or it’s assigned agent retaining the right to inspection to determine nature of fault • Remedies for defects: repair, replacement, or other remedy at Fel. Group’s discretion.
It is the owner’s responsibility to ensure that there is a monitored asset management program including our maintenance recommendations. Failure to properly maintain the product per our recommendations will void this guarantee. Superficial weathering effects such as colour changes, tannin or Corten stains, minor splits, cracks, minor shrinkage or expansion of timber components due to climatic variations, and other typical aging characteristics of all components that do not impact on structural integrity are specifically excluded under this limited warranty. This warranty is limited to the terms detailed above. The company accepts no responsibility for any product failure arising from soil conditions, location, assembly or installation when not carried out by Fel. Group. Appropriate warranties and guarantees with respect to these items should be obtained from the installation contractor
