Warranty - Drinking Fountains

Warranty – Drinking Fountains 

Fel. Group Limited, warrants its range of Drinking Fountains for a 24 month period from the date of purchase against faulty materials and workmanship under normal wear and tear conditions.

Maintenance Responsibilities 

It is the owner’s responsibility to properly maintain the product, this includes, and not limited to:

  • Checking for leaks.
  • Regular cleaning or replacement of any screen or water filters if fitted.
  • Checking proper operation of taps.


All warranty claims must be made in writing. It is at the discretion of Fel. Group Limited to determine the validity of any claim. Tampering, misuse, or adjustments of any components by unqualified or unauthorised parties will void any claim.

General Information and Exclusions 

Fel. Group Limited guarantees the performance of the fountains under normal use and conditions, and while the Drinking Fountains distributed by Fel. Group are engineered for public use our warranty specifically excludes vandalism, force majeure events and other conditions out of the manufacturers control (eg: flooding, fire, theft). Where vandalism or force majeure has occurred, the owner takes all necessary steps to restore the product to its original specification.

The company accepts no responsibility for any product failure arising from location, assembly or installation which should be undertaken by a registered plumber. Appropriate warranties and guarantees with respect to these items should be obtained from the installation contractor.

Freight, postage or delivery charges are not covered by this warranty, however will be at Fel. Group discretion.

This warranty is limited to the circumstances set out above. The company accepts no responsibility for the plumbing in line with the drinking fountain.

The Company shall not be liable on any basis whatsoever for any loss including property and personal loss or consequential loss other than set out above. The warranty set out above shall be limited to the replacement or repair of the fountain or the cost of replacement as the company may elect.