Warranty Statement

Limited Guarantee

Street Furniture NZ products

fel. Group Limited guarantees all Street Furniture NZ product against all manufacturing defects up to a period of Ten (10) years* under normal use conditions.

*From date of dispatch of order.

This guarantee does not include:

  • Any materials or special goods/products that have been supplied to fel. Group Ltd by the customer for use in the manufacture of a specific product or item.
  • Any products that have been repaired or adjusted or modified in any way, without the prior written consent of fel Group Ltd.
  • Normal wear and tear.

Damage due to vandalism, malicious acts or damage caused by the misuse of the item(s).

Products that have not been maintained per our recommended guidelines and industry best practise.

Powder coating or paint finishes.

It is the owner’s responsibility to ensure that there is a monitored asset management program is in place to prevent vandalism. It is also the owner’s responsibility to properly maintain the product per our maintenance recommendations. This may include the periodic washing/cleaning of all components with a mild detergent to remove contaminants and pollutants, checking and tightening of all fixings and/or the regular application of a quality stain or paint system, if applicable. Failure to properly maintain the product per our recommendations will void this guarantee.

This guarantee is limited to the circumstances set out above. The company accepts no responsibility for any failure with respect to the product supplied arising from assembly and/or installation. Appropriate guarantees with respect to these services should be obtained from the installation contractor directly.

In the event of a manufacturing defect, fel. Group Ltd must be notified of any claims within (14) fourteen days of discovery. fel. Group Ltd will replace those components deemed to be defective as a result of inspection by fel. Group Limited or by an agent assigned by fel. Group Limited. If replacement is not a practical solution as deemed by fel. Group Ltd. then repairs or replacement of the item(s) will be considered. The guarantee set out above shall be limited to the replacement or repair of the item(s) in question or the repayment thereof as per the discretion of fel. Group Limited.